Welcome to the Mento Partner Guide. This is the working reference for everyone running a Mento coaching program: launch materials, member templates, partner FAQs, and program operations.
If you are brand new, start with the Welcome page below. If you already know what you are looking for, jump to the section you need.
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A 10 minute orientation that routes you to the right next reads based on where your program is (just starting vs already running).
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Key reference pages:
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Email and Slack templates organized by phase. Customize freely.
🟡 Program Planning
Participant Nomination Pathways
Announcing Your Coaching Program to Leaders
Manager Alignment in Coaching Programs
Internal Programming and Coaching
🟠 Program Launch
Slack/Teams Engagement Campaign
Potential Launch Obstacles (and how we handle them)
🟢 Program Operations
Member Offboarding Communications
Pulse Check Nudges & Follow-Up Templates
What's in Pulse Check by Mento
Building internal coaching advocates
Taking a coaching seat as the POC
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Databases of templates, kickoff materials, participant guides, and more.
Pulse Check and Impact Reviews
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Setting your program up for success
What to expect in your first six months with Mento
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Where are you right now? Most partners spend the bulk of their relationship with Mento in the Maintenance and Growth phase. If your program is just getting set up, focus on Introduction and Launch. If you are already up and running, jump straight to Maintenance and Growth.
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Meet your Partner Success Manager. We'll walk through everything you need to launch Mento: program overview, IT setup, roles and responsibilities, and the partner dashboard.
Together, we will review:
We meet again to lock in launch details:
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A live event we co-host with you:
After kickoff, we drive members into active coaching: chemistry calls, coach selection, and outreach to anyone who hasn't engaged. We flag non-responders to you after two or three attempts so we can align on next steps.
Helpful templates:
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