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This is your home base for running a Mento program. Everything you need to launch, onboard your members, communicate with your leadership team, and keep things humming is right here. Bookmark it, come back to it, share it with anyone on your team who needs context.
Please feel free to connect with your Partner Success Manager on anything you need as well.
Last reviewed: June 2026
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Setting your program up for success
What to expect in your first six months with Mento
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Where are you right now? Most partners spend the bulk of their relationship with Mento in Maintenance and Growth. If your program is just getting set up, focus on Introduction and Launch. If you are already up and running, jump straight to Maintenance and Growth.
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Get set up and ready to launch.
Meet your PSM and walk through program overview, IT setup, roles and responsibilities, and the partner dashboard.
Lock in launch details: finalize members, review your comms plan, schedule the kickoff.
Resources:
Announcing Your Coaching Program to Leaders
Pairing coaching with your internal manager program
What good looks like at day 30, 60, 90 (and beyond)
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Bring your members into coaching.
A live event we co-host with you to introduce Mento, set expectations, and host live Q&A.
Chemistry calls, coach selection, and outreach to non-responders. We flag after 2 to 3 attempts.
Resources:
Slack/Teams Engagement Campaign
Potential Launch Obstacles (and how we handle them)
Manager Alignment in Coaching Programs
Building internal coaching advocates
Scheduling Mento Sessions (for EAs)
Briefing your coaches: the State of the State
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Where you spend most of your time with Mento.
Review onboarding, Pulse Check results, and action items with our GM of Coaching.
Standing time for strategy, members, expansion, and anything else on your plate.
Quarterly windows into member growth.
Resources:
Member Offboarding Communications
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Databases of templates, kickoff materials, participant guides, and more.
Member facing answers to common coaching questions
Decks, scripts, and assets to introduce Mento at your launch event
Slack and email content for keeping coaching top of mind across your org
Member facing references your team can use directly
Pulse Check and Impact Reviews
Templates and frameworks for measuring program impact
How-to guides for the Mento member and partner experience
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