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This is your home base for running a Mento program. Everything you need to launch, onboard your members, communicate with your leadership team, and keep things humming is right here. Bookmark it, come back to it, share it with anyone on your team who needs context.
Please feel free to connect with your Partner Success Manager on anything you need as well.
Last reviewed: June 2026
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Setting your program up for success
What to expect in your first six months with Mento
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Where are you right now? Most partners spend the bulk of their relationship with Mento in Maintenance and Growth. If your program is just getting set up, focus on Introduction and Launch. If you are already up and running, jump straight to Maintenance and Growth.
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Get set up and ready to launch.
Meet your PSM and walk through program overview, IT setup, roles and responsibilities, and the partner dashboard.
Lock in launch details: finalize members, review your comms plan, schedule the kickoff.
Resources:
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Bring your members into coaching.
A live event we co-host with you to introduce Mento, set expectations, and host live Q&A.
Chemistry calls, coach selection, and outreach to non-responders. We flag after 2 to 3 attempts.
Resources:
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Where you spend most of your time with Mento.
Review onboarding, Pulse Check results, and action items with our GM of Coaching.
Standing time for strategy, members, expansion, and anything else on your plate.
Quarterly windows into member growth.
Resources:
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Email and Slack templates organized by phase. Customize freely.
🟡 Introduction
Participant Nomination Pathways
Announcing Your Coaching Program to Leaders
Manager Alignment in Coaching Programs
Internal Programming and Coaching
🟠 Launch
Slack/Teams Engagement Campaign
Potential Launch Obstacles (and how we handle them)
🟢 Maintenance and Growth
Pulse Check Nudges & Follow-Up Templates
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Referring people and partners to Mento
What good looks like at day 30, 60, 90 (and beyond)
Briefing your coaches: the State of the State