Audience: IT Teams

This checklist outlines the essential IT setup steps for integrating Mento’s services, ensuring smooth communication and calendar syncing between your employees and Mento. If you lack an IT department or need help, contact your Mento Partner Success Manager or email [email protected].

1. Allow Mento Emails & Calendar Invites

Mento sends coaching session invites and platform notifications via email. To ensure these are delivered and integrated with Google or Teams calendars:

• Allow emails from the Mento domain: mento.co

• Configure safe senders:

  • Microsoft Users: Follow this guide to add Mento to your Exchange Online Protection safe sender list.
  • Google Users: Configure safe senders in Google Workspace.

Mento uses DKIM, SPF, and DMARC authentication to prevent spoofing, so whitelisting the entire domain (mento.co) is recommended.

2. Safelist Mento’s Web App (VPN & Firewall Settings)

If your organization uses a VPN or firewall, ensure app.mento.co is added to your safelist so employees can access Mento’s platform.

3. Test Email & Calendar Invite Delivery

After updating your safe sender settings:

• Have your Mento Customer Experience contact send a test email and calendar invite.
• Verify these emails arrive in your inbox and calendar without issue.
• If blocked, review security policies and safelist Mento as needed.

Also, confirm app.mento.co is accessible from inside your VPN/firewall.

4. Verify Alternative Domains for Login

If employees may log in using alternative domains, inform Mento in advance to ensure smooth authentication.

4. Confirm alternative domains that users might log in from

If there are alternative domains that users may use to sign up, please let us know so we can properly authenticate them ahead of signing up.