The Pilot Check-In is a short survey we send to every member partway through a 6 month pilot. It gives you an honest read on how coaching is landing while there's still time to act on it, and it becomes the backbone of your renewal decision.
When it goes out: after members complete their 5th session, which for most pilots lands around month three.
How long it takes: about 5 minutes. Nine questions, mostly multiple choice, with a few open text questions for the good stuff.
Who gets it: every active member in the pilot.
How it differs from Pulse Check. Pulse Check is a recurring 10 to 15 minute reflection that tracks member growth over time. The Pilot Check-In is a one time survey built for a decision: is coaching working for these people, and do they want more of it? When a pilot runs both, we space them out so members aren't asked to fill out two surveys in the same stretch.
Members are told on the first screen exactly how their answers are used:
Members answer more honestly when they trust this, so we hold the line on it.