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You're the People Leader or Program Owner — the person responsible for launching Mento internally. This playbook walks you through every step from contract signed to kickoff day.
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Owners cheatsheet
You own: ELT briefing, eligibility criteria, participant list, manager comms, signup deadline enforcement, kickoff welcome.
Mento owns: implementation calls, kickoff session content, coach matching, chemistry call infrastructure, baseline survey delivery, ongoing engagement support.
Shared: IT and SSO posture, communications plan, kickoff agenda, troubleshooting unresponsive members.
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Three phases, working backward from your kickoff date. Phase 1 is internal alignment, Phase 2 is finalizing members, Phase 3 is kickoff logistics. Most of Phase 2 is just confirmation if the participant list was locked during the Sales process.
| When | What needs to be done |
|---|---|
| T minus 21 days | Brief ELT and HRBPs, define eligibility, confirm seats, confirm IT or SSO posture |
| T minus 14 days | Confirm final participant list, build waitlist of 2 to 4, notify managers |
| T minus 7 days | Send member invitations with signup deadline (1 to 2 days before kickoff) |
| T minus 2 days | Confirm all members have signed up, nudge stragglers |
| T minus 0 | Co-host kickoff, drop chemistry call link in chat, deliver your 60 second welcome |
Happens with your Mento Account Executive during implementation. Goal: everyone internally aligned before a single invitation goes out.
~3-4 weeks before kickoff · if the list was confirmed during Sales, this phase is mostly confirming and notifying