Welcome to Mento. Here's what coaching with us looks like, so you can walk into your first session ready to make it yours.
<aside> 💬
Have a question this doesn't answer? Email [email protected] anytime. We answer fast and we've probably seen it before.
</aside>
Mento is one on one coaching designed to help you grow in your role and thrive in your career. You meet with your coach biweekly, which works out to about two sessions a month, dedicated time on your coach's calendar for the length of your engagement (check with your program admin for your exact program length).
Your engagement moves through three phases. In the first few sessions, you and your coach get to know each other, build the relationship, and draft your goals. In the regular coaching phase (the bulk of your time), you work through what you're actually navigating at work. In the final session, you close deliberately, reflecting on what shifted and what you're carrying forward. Midway through, you and your coach take stock and recalibrate.
<aside> 🕒
Why biweekly. Two weeks is long enough to test something between sessions, short enough that momentum holds. Members who keep biweekly see more change, faster, than members who stretch things out. If a busy stretch makes it feel like too much, tell your coach. You can shape the cadence around your life (shorter sessions when you need a light touch, combined sessions when you want depth, reschedules when a week is packed) without breaking the arc.
</aside>
Signup happens at app.mento.co/m. Use your work email so you're connected to your program.
During signup you'll complete a short baseline survey about your goals, your role, and what you want to work on. This is what our matching team uses to pair you with coaches who actually fit you. Within a few days, you'll receive your top matches in your inbox and can book chemistry calls with each one.
Chemistry calls are 30 minute intros. Low pressure, no commitment. You feel out each coach's style, share what you want to work on, and see which one clicks. Most members find a strong fit in their first two chemistry calls. Once you pick, you move straight into regular coaching.
You'll meet with the same coach through your whole engagement. That continuity is where the depth comes from: they get to know you, your context, your patterns, and the work compounds over time.
<aside> 🔁
And if fit shifts, so can your coach. Being able to switch coaches is part of what we offer, not an exception. If something feels off (the style, the pacing, the focus), the first move is to name it in a session. Most fit issues resolve with one conversation. If it still isn't landing, email [email protected] and we'll help you decide whether to rematch. No awkwardness, no explaining, no penalty.
</aside>
<aside> ⏰
The one thing to remember: reschedule more than 48 hours out. From your Mento dashboard, you can move any session as long as it's more than 48 hours before the start time. That gives your coach room to adjust their calendar.
</aside>
Cancellations inside 24 hours, or no shows (coaches wait 10 minutes at the start, then mark the session missed), count as a used session with no make up. Life happens, but the earlier you flag it, the more we can do.