Welcome to Mento Member FAQs!

Please see the below questions and related processes and policies at Mento. If there are any questions that are not addressed below, please feel free to reach out to [email protected] and we will gladly help you out!

🌱 Coaching at Mento

What is coaching?

Mento offers high-impact, one-on-one coaching designed to help professionals grow in their roles and thrive in their careers. Our coaches meet with members biweekly to explore goals, build leadership skills, navigate challenges, and optimize performance, providing structured growth in a psychologically safe environment.

How do I best prepare for my coaching sessions?

To get the most from your coaching sessions, consistently attend and come prepared to discuss your progress and challenges. Commitment to long-term coaching (12+ months) offers the greatest growth due to the deep, trusting relationship built. Embrace a growth mindset, believing that your abilities improve with effort and dedication. Balance reflection and action by using coaching to review past insights and stay motivated for future goals, regularly discussing what's working and what needs adjustment with your coach.

What does a coaching engagement look like?

A Mento engagement gives you 12 months with your coach, biweekly. That's roughly 2 sessions per month, dedicated time on your coach's calendar for the length of your engagement. Attendance is on you: if you cannot make a session, reschedule from your dashboard more than 48 hours out. Sessions you do not attend and do not reschedule in time are not made up.

The engagement moves through three phases: getting started (the first few sessions, where you and your coach build rapport, set ground rules, and draft your goals), regular coaching (the bulk of your time together, working through what you bring), and completion (the final session, reflecting on what's shifted and what you'll carry forward). Midway through your engagement, you and your coach take stock and recalibrate.

Some programs run 6 months instead of 12. The phases stay the same, the timeline compresses.

Why is coaching biweekly? Can I do monthly instead?

Biweekly is the coaching cadence by design. Two weeks is long enough to test something between sessions, short enough that momentum and the coaching relationship hold. Every two weeks you check in, name what shifted, and pick something to try before the next session. Members who hold biweekly see more change, faster, than members who stretch sessions further apart.

We know biweekly can feel like a lot in busy stretches. Here's why we do not recommend switching to monthly outright: your engagement is time based with a firm end date (ie: 12 months with your coach for a standard program, 6 months for shorter engagements), and the arc is built around the biweekly rhythm (foundation in the first few sessions, real work in the middle, deliberate close at the end). Spreading things out to monthly flattens the growth curve. You are not getting more coaching by going monthly, you are getting the same coaching, but thinner.

The better move is to shape biweekly around your life. A few options that keep the cadence intact:

• Use the time you actually need. You do not have to fill the full time every session. Showing up and talking engaging with your coach and determining what your needs are that day can still be helpful, and sometimes a light touch is exactly what a busy week calls for.
• Reschedule to a week that works better. Move a single session to another day or week (as long as it’s more than 48 hours out). Your engagement keeps moving, you just shift the timing.
• Combine two into one longer session. Talk to your coach about combining two biweekly sessions back to back into a single longer meeting (great for months when you want depth over frequency). You get the feel of monthly with the biweekly structure underneath.