Welcome to Mento Member FAQs!
Please see the below questions and related processes and policies at Mento. If there are any questions that are not addressed below, please feel free to reach out to [email protected] and we will gladly help you out! In this guide, you’ll find more info about:
Coaching with Mento is about shaping a future full of purpose and joy. Our coaches help you achieve meaningful, sustainable growth through bi-weekly 1-on-1 sessions. Each session offers a space to practice skills, plan your growth, and optimize your career—so you don’t have to navigate it alone.
To get the most from your coaching sessions, consistently attend and come prepared to discuss your progress and challenges. Commitment to long-term coaching (12+ months) offers the greatest growth due to the deep, trusting relationship built. Embrace a growth mindset, believing that your abilities improve with effort and dedication. Balance reflection and action by using coaching to review past insights and stay motivated for future goals, regularly discussing what’s working and what needs adjustment with your coach.
To create your account, go to https://app.mento.co/get-started. If your Mento plan is employer-covered, use your company email. Answer a few questions to match with a coach and choose a 20-minute Match Call. Afterwards, complete the Pulse Check survey to start tracking progress.
A match call is a 20-minute consultation with our team to pair you with the right coach. We’ll discuss your background, goals, and preferred coaching style, then review coach options to find the best fit. Before the call, reflect on what you want from coaching, your near-term goals, and any questions about Mento or coaching. Email match is an alternative to the live call. If you choose this, our team will send you coach options within 1-2 business days. Once you select a coach, we'll add them to your Mento dashboard so you can schedule your first session. We highly recommend a match call so that we can talk through the possible coach matches for you.