Welcome to Mento Member FAQs!

Please see the below questions and related processes and policies at Mento. If there are any questions that are not addressed below, please feel free to reach out to [email protected] and we will gladly help you out! In this guide, you’ll find more info about:


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Coaching at Mento

✨ What is coaching?

Mento offers high-impact, one-on-one coaching designed to help professionals grow in their roles and thrive in their careers. Our coaches meet with members biweekly to explore goals, build leadership skills, navigate challenges, and optimize performance—providing structured growth in a psychologically safe environment.

💭 How do I best prepare for my coaching sessions?

To get the most from your coaching sessions, consistently attend and come prepared to discuss your progress and challenges. Commitment to long-term coaching (12+ months) offers the greatest growth due to the deep, trusting relationship built. Embrace a growth mindset, believing that your abilities improve with effort and dedication. Balance reflection and action by using coaching to review past insights and stay motivated for future goals, regularly discussing what’s working and what needs adjustment with your coach.


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Onboarding and Coach Matching

📝 How do I sign up and create an account?

Members onboard at https://app.mento.co/get-started. If coaching is company-sponsored, they should use their work email to unlock employer-covered access. After completing a short intake, they’ll either:

Once matched, they'll complete a quick Pulse Check to begin measuring their growth.