Welcome to Mento Member FAQs!
Please see the below questions and related processes and policies at Mento. If there are any questions that are not addressed below, please feel free to reach out to [email protected] and we will gladly help you out!
Mento offers high-impact, one-on-one coaching designed to help professionals grow in their roles and thrive in their careers. Our coaches meet with members biweekly to explore goals, build leadership skills, navigate challenges, and optimize performance, providing structured growth in a psychologically safe environment.
To get the most from your coaching sessions, consistently attend and come prepared to discuss your progress and challenges. Commitment to long-term coaching (12+ months) offers the greatest growth due to the deep, trusting relationship built. Embrace a growth mindset, believing that your abilities improve with effort and dedication. Balance reflection and action by using coaching to review past insights and stay motivated for future goals, regularly discussing what's working and what needs adjustment with your coach.
A Mento engagement is 24 sessions over 12 months, biweekly. It moves through three phases: getting started (sessions 1 to 3, where you and your coach build rapport, set ground rules, and draft your goals), regular coaching (sessions 4 to 23, working through what you bring), and completion (session 24, reflecting on what's shifted and what you'll carry forward). Around session 12, you and your coach take stock at the midpoint to recalibrate. Some programs run a shorter 12 session / 6 month engagement instead. The phases stay the same, the timeline compresses.
The first three sessions set the foundation. Session 1 focuses on getting to know each other and what you want to work on. Session 2 deepens that conversation and starts drafting your Growth Plan together. Session 3 turns those goals into clear milestones. By the end of session 3, you'll have a working plan you and your coach can return to and refine throughout your engagement. Coaches lead the structure of these early sessions so you can focus on what you actually want to get out of coaching.
Around session 12, you and your coach take a step back to look at the full arc so far. What's shifted, what still feels stuck, do the goals you set in session 3 still hold. This isn't a separate session, it's a natural moment built into your regular cadence. Many members revisit their Pulse Check at this point to see how the data has moved alongside the qualitative work.
Your last session closes the arc deliberately. Your coach will guide you through reflecting on what's changed across your engagement: what you're proud of, what you're carrying forward, how you'll keep growing after coaching ends. We also ask for feedback at this stage to help us keep improving the experience.
Coach fit can shift as the work shifts. If something feels off (the style, the pacing, the focus), the first move is to name it in a session. Most fit issues are solvable with one conversation. If you've tried that and it still isn't landing, email [email protected]. We'll help you think through whether to keep working with the same coach or rematch.